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Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
Job Category: Customer Support
Job Type: Full Time
Job Location: Berlin

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Impressum

Active Smart Factory GmbH

Stiftsbogen 85
81375 München
Deutschland

Phone: +49 151- 589 55 965
E-Mail: info@asf-gmbh.com

Geschäftsführer

Karim Zidane

Handelsregister

Amtsgericht München | HRB 280165

Umsatzsteueridentifikationsnummer nach §27a Umsatzsteuergesetz
DE359068624